FAQs

About BabyFaceDiary

 

Why BabyFaceDiary?

BabyFaceDiary delivers assortments of authentic Korean sheet masks on a monthly subscription basis.

Once you become a subscriber to BabyFaceDiary, You will receive a variety of premium Korean sheet masks that carefully curated and handpicked every month

 

What's inside the box?

Mystery Fun includes a variety of 4 essential Korean sheet masks
Mystery Yay includes a variety of 6 premium Korean sheet masks
Mystery Wow contains a variety of 8 luxury Korean sheet masks

 

Can I purchase sheet masks individually in past box contents?

Yes, you can shop all sheet masks and other products in Shop Now - all products or by skin effect type as moisturizing / hydrating, brightening / whitening, firming / lifting, soothing / nourishing, cleansing / porecare

 

What is the cut-off date to order a box?

The cut-off date to order current month's box is the last day of the month EST

 

How long does it take to get the first order after subscription?

We ship out within 1-2 business days and you will receive your shipment in about 5-7 days

 

What is the difference between a Subscription or Gift BabyFaceDiary?

Our subscriptions and gift boxes contain the same sheet masks however how they are billed is differ

You will be billed immediately for the first purchase for both subscription and gift
Subscription boxes are billed on automatic recurring basis by your plan - every 1,3,6,12 months
Gift boxes are a one-time payment and no auto-renew

 

How do I manage my subscription and account information?

1. Log in to your account at https://babyfacediary.com/account/login

2. Go to "Your account" -> click "Manage Subscriptions"

3. Choose the option - subscriptions, billing information, purchase history

 

How much is shipping?

For all subscription orders:

We offer free US shipping and International shipping varies by country

For our market orders:

We are happy to offer free US shipping on orders $25+ and discounted shipping carrier US rates on orders under $25!

International shipping varies by country

 

Can I get a free BabyFaceDiary to review?

We would love to work with influencers to share the fun and love about BabyFaceDiary. If you are interested in receiving a free subscription to review, please email us at support@babyfacediary.com including your full name, links to blog and/or social media channels, links to your past reviews.

Any other information you provide will be helpful for us to make our decision. You will be in contact if we feel that you are a good fit for us after the review

 

SHIPPING AND RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it unless damaged in the delivery process. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@babyfacediary.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@babyfacediary.com and send your item to: 4726 MILL POND DR SE #603, AUBURN, WA, 98092, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to: 4726 MILL POND DR SE #603, AUBURN, WA, 98092, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

International Shipping and Customs Taxes or Duties
*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian Orders.